The client administrator has access to the portal supplied by the brand operator.
From its point of view, it has a virtual pbx in the cloud that must configure for its users.
To accomplish that, it’s required:
Configure terminals, extensions and users.
Configure the DDI incoming process with the proper logic:
Directly to an user
IVRs
Hunt groups
Faxes
Give access to the final users to their web portal, so they can configure their profile options:
Call forward
Do not disturb
Call waiting
Important
To sum up, the client administrators are responsible for configuring the telephony system and make use of all the features available in IvozProvider.