The client administrator has access to the portal supplied by the brand operator.

From its point of view, it has a virtual pbx in the cloud that must configure for its users.

To accomplish that, it’s required:

  • Configure terminals, extensions and users.

  • Configure the DDI incoming process with the proper logic:

    • Directly to an user
    • IVRs
    • Hunt groups
    • Faxes
  • Give access to the final users to their web portal, so they can configure their profile options:

    • Call forward
    • Do not disturb
    • Call waiting

Important

To sum up, the client administrators are responsible for configuring the telephony system and make use of all the features available in IvozProvider.