The client administrator has access to the portal supplied by the brand operator.
From its point of view, it has a virtual pbx in the cloud that must configure for its users.
To accomplish that, it’s required:
Configure terminals, extensions and users.
Configure the DDI incoming process with the proper logic:
- Directly to an user
- IVRs
- Hunt groups
- Faxes
Give access to the final users to their web portal, so they can configure their profile options:
- Call forward
- Do not disturb
- Call waiting
Important
To sum up, the client administrators are responsible for configuring the telephony system and make use of all the features available in IvozProvider.