Call CSV schedulers

This section allows programming the automatic periodical creation of CSV reports to:

  • Clients (no matter type).
  • Brand operators.

Note

This section is almost identical to Invoice schedulers except to the fields that do not apply to CSVs (Invoice number sequence, Tax rate...)

Tip

Brand operators can schedule a CSV containing calls of all its clients. In this kind of schedules, a notification template can be chosen. In remaining schedules, the notification template assigned to the specific client will be used.

When adding a new definition, these fields are shown:

Name
Name of the scheduled Call CSV
Call direction:
Which kind of calls should be included: Inbound, outbound or both.
Client
Which client calls should be included
Email
Send generated Call CSV via email. Empty if no automatic mail is wanted.
Notification template:
Used on email notifications
Frequency/Unit
Defines the frequency (once a month, every 7 days, etc.) of the programmed task

Once created, some new fields and subsections are accesible:

  • Next execution date.
  • Last execution date and result (success/error).
  • Generated CSVs in List of Call CSV reports.

Tip

Brand operator can generate CSV containing calls of all clients.

CSV fields

These are the fields of the generated CSV files:

callid
Call-ID of the SIP dialog
startTime
Time and date of the call establishment
duration
Call duration in seconds
caller
Caller number in E.164 format (with ‘+’)
callee
Callee number in E.164 format (with ‘+’)
price
Calculated price for the given call
direction
call direction

In Brand CSVs, these additional fields will be included too:

endpointType
‘RetailAccount’ for retail clients, empty for remaining types.
endpointId
Retail Account ID for retail clients, empty for remaining types.
cost
Calculated cost for the given call
companyId
Client ID